Uncrunched

I’m a long time Vonage user, staying loyal even as Comcast offers a better (bundled) deal for phone service. But lately they’ve been calling me non-stop with sales calls. I stopped answering at some point but they just leave voicemail messages saying I need to call them back urgently. For a sales call.

Anyway, putting aside the fact that the person talking seems supremely uninterested in what she’s saying, the quality of the calls is atrocious. I’ve noticed this before, but this message today really shows how bad the call quality is, particularly near the end.

Vonage, is this really the brand image you want? At least make sure your calls can be heard.

Listen here.

When I reflect on the last 10 years, one question I ask myself is: why were we the ones to build this? We were just students. We had way fewer resources than big companies. If they had focused on this problem, they could have done it.

The only answer I can think of is: we just cared more.

Mark Zuckerberg on Facebook’s tenth anniversary, pondering the same question so many other people have asked.

Startups have a great disadvantage in resources yet consistently beat established companies in building new products that people want. This isn’t going to change.